Support Services Administrator Role Available

We have a Support Services Administrator vacancy if you would like to join the Health Intelligence team based in Sandbach, Cheshire.

We require an enthusiastic, self-motivated and well organised person to assist with the support of our NHS customers, onsite users and to provide remote support to offsite staff.

Support Services Administrator

  • You will be undertaking Remote Data Extracts for our customers (run monthly exports)
  • Provide first line telephone support for our NHS customer queries
  • Assist with the internal administration of the Support Services; undertake any Support Services ad-hoc duties and projects that are required.
  • Respond to incoming support emails/queries and process them on the support desk
  • Other administration duties will involve updating customer master and export logs
  • Process and update new data sharing agreements (DSAs)
  • Understand the different products we sell and how to support them if a customer calls. You will assist customers who may need help or assistance and also provide customer training sessions.
  • Proactively work with all members of the company and also with external customers as required

Skills / Experience:

  • A strong knowledge of Microsoft packages
  • Well organised with excellent administration skills
  • Clear verbal communication skills with good a telephone manner
  • A hand’s on approach and a willingness to learn
  • Experience in any of the following would be a distinct advantage:
    • Experience of using a Support Desk
    • Experience of remote software

The post holder must be:

  • Organised and proactive
  • Self-motivated and focused
  • Aware of processes and procedures
  • Trustworthy and dependable
  • Good communication skills at all levels
  • Ability to multitask
  • Good administration and computer skills
  • Attention to detail
  • Capable of understanding, and working within processes and protocols guidelines
  • Good time keeping

If you are interested in this role, please apply by sending your CV to rosy.willis@health-intelligence.com